Shipping

Delivery Time and Costs
We aim to pack and deliver regular parcels to Australian destinations within 7 business days. Goods will be dispatched on normal working days from Monday through Friday. Shipping charges are not included in the price of the product. Shipping charges are determined by weight, size and quantity and destination. All shipments are sent with couriers or Australia Post and delivered within normal business hours. A signature is required on delivery so please indicate a delivery address that will have a person present during normal business hours. We can arrange for delivery to business or workplace address. Please contact us at shop@ginkgoleaf.com.au with any questions about shipping.

Tracking and Delivery Status
Customers will receive a tracking number via e-mail which can be used to track the order through Australia Post or respective courier agencies.

International orders, customs duty and import charges
International shipping rates outside of Australia and New Zealand vary according to destination and fees. We are happy for you to contact us with your shipping address, order details and estimated cost and we will provide a shipping quote. Orders placed from outside of Australia are not subject to Australian taxes and this will be adjusted accordingly. We will contact you via email to finalise order and shipping arrangements. Any customs or import duties that are charged once the parcel reaches its destination country must be paid by the recipient of the parcel. Customs policies and import duties vary widely from country to country and you are best advised to check with relevant local customs authority to confirm details.